PRIVACY POLICY & WEBSITE TERMS AND CONDITIONS

Not Just Art. A Statement.

Business: Cestol
Address: 1640 Oviedo Mall Blvd., Oviedo, FL 32765
Website: https://www.cestol.com
Effective Date: November 12, 2026
Last Updated: November 12, 2026

PART I — PRIVACY POLICY

1. Introduction

Cestol ("Cestol," "we," "us," or "our") respects the privacy of customers, wholesale partners, artists, designers, and website visitors.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when individuals visit Cestol.com, register for accounts, submit artwork, request quotations, purchase products, or communicate with our business.

By using our website, you acknowledge that you have been provided access to this Privacy Policy.

2. Information We Collect

Depending on how you interact with Cestol, we may collect the following information.

Personal and Contact Information

Name and business name
Email address
Telephone number
Billing and shipping addresses
Customer account information
Communications and customer service requests

Wholesale Account Information

Company name and business address
Business contact information
Resale certificates and tax exemption documentation
Wholesale applications and approval status
Purchase history and account activity

Order and Transaction Information

Products purchased
Order quantities and specifications
Payment status and transaction records
Shipping information
Returns, refunds, and claims

Payment information may be processed by authorized third-party payment service providers. Cestol does not intentionally store complete payment card numbers or card security codes on its own systems.

Artwork and Digital Files

Customers may submit photographs, artwork, logos, graphics, and other digital files for custom printing.

These files may contain personal information or identifiable images.

Cestol uses submitted files for authorized production, order fulfillment, quality control, and related customer service.

Automatically Collected Information

Our website and service providers may collect:

IP address
Browser and device information
Website activity
Referring websites
Cookies and similar identifiers
Approximate geographic information derived from technical data

3. How We Use Information

Cestol may use collected information to:

Process and fulfill customer orders.
Review and approve wholesale accounts.
Provide custom printing and artwork reproduction services.
Communicate about orders, quotations, shipping, and customer support.
Process payments, refunds, and invoices.
Maintain business and tax records.
Detect fraud, unauthorized activity, and security threats.
Improve website functionality and customer experience.
Send promotional communications where permitted by law.
Comply with legal and regulatory obligations.

Where applicable law requires consent for a particular use, we will obtain that consent.

4. Customer Artwork Privacy

Cestol recognizes that customer-submitted artwork may be confidential, proprietary, or copyrighted.

We will not intentionally sell, license, publicly distribute, or commercially reproduce customer-submitted artwork outside the authorized order without permission.

Artwork may be accessed by authorized personnel and service providers when necessary to complete printing, finishing, shipping, or customer support.

Cestol will not add privately submitted artist artwork to its commercial product catalog without appropriate authorization.

Customers remain responsible for confirming that they possess the necessary rights to reproduce submitted artwork.

5. Sharing Information With Third Parties

Cestol may disclose information to trusted service providers when reasonably necessary to operate our business.

These may include:

BigCommerce and website technology providers
Payment processors
Shipping and freight companies
Printing and production contractors
Accounting and invoicing providers
Website hosting, analytics, and security services
Marketing and communication providers

Service providers receive information appropriate to the services they perform.

We may also disclose information when legally required, to protect legal rights, to investigate suspected fraud, or in connection with a business sale or reorganization.

Cestol does not sell customer artwork or customer contact lists as standalone commercial products.

Certain advertising and analytics technologies may qualify as a sale or sharing of personal information under applicable privacy laws, even when no money is exchanged. Where required, Cestol will provide appropriate disclosures and privacy choices.

6. Cookies & Website Tracking

Cestol.com may use cookies and similar technologies to:

Maintain shopping carts and account sessions
Remember website preferences
Improve website performance
Analyze website traffic
Prevent fraud
Support advertising and marketing activities

Some cookies are necessary for website operation, while others may support analytics or advertising.

Visitors may manage cookies through their browser settings and through any privacy preference tools made available on our website.

Where required by applicable law, we will provide consent or opt-out mechanisms for relevant tracking activities.

7. Marketing Communications

Customers may receive promotional emails if they have subscribed or if the communication is otherwise permitted by law.

Marketing emails will provide a method to unsubscribe.

Unsubscribing from promotional communications does not prevent Cestol from sending necessary order confirmations, invoices, shipping notifications, or other transactional messages.

8. Data Security

Cestol uses reasonable administrative, technical, and organizational safeguards intended to protect customer information.

These may include restricted account access, secure website connections, access controls, and security measures provided by our technology partners.

No electronic storage or transmission system can be guaranteed completely secure.

Customers are responsible for protecting their account passwords and notifying Cestol of suspected unauthorized account activity.

9. Information Retention

Cestol retains personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, tax compliance, legal obligations, and dispute resolution.

Customer-submitted production files may ordinarily be retained for up to 90 days after order completion.

Longer retention may occur when required for legal purposes, authorized reorders, or legitimate business records.

Customers should maintain backup copies of their original artwork.

10. Customer Privacy Rights

Depending on applicable law and the customer's location, individuals may have rights to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion of eligible personal information
Opt out of certain marketing communications
Exercise applicable rights concerning targeted advertising or personal information sharing

These rights may be subject to verification, exceptions, and legal retention requirements.

Privacy requests may be submitted through the contact methods provided on Cestol.com or by mail to our business address.

Cestol will respond as required by applicable law.

11. Children's Privacy

Cestol.com is intended for adults and business customers.

Our services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that such information was collected without appropriate authorization, we will take reasonable steps to delete it as required by law.

12. External Websites

Cestol.com may contain links to third-party websites or services.

Cestol is not responsible for the privacy practices, security, or content of independently operated third-party websites.

Visitors should review the privacy policies of those services.

13. Changes to This Privacy Policy

Cestol may update this Privacy Policy to reflect changes in business practices, technology, or legal requirements.

The updated version will be posted on Cestol.com with a revised effective or last-updated date.

Where legally required, additional notice or consent will be provided.

PART II — WEBSITE TERMS AND CONDITIONS

14. Acceptance of Terms

These Terms and Conditions govern access to and use of Cestol.com, including customer registration, wholesale account access, product purchases, custom printing orders, and related services.

By using the website or placing an order, customers agree to these Terms and Conditions, subject to applicable law.

Customers who do not agree should discontinue use of the website.

15. Website Purpose

Cestol.com operates as an online platform for wall art products, custom printing services, wholesale business relationships, and related commercial services.

Products and services may include:

Stretched canvas wall art
Framed wall art
Aluminum prints
Acrylic prints
Custom artwork reproductions
Wholesale and bulk orders
Specialty printing and finishing

Product availability may vary.

Cestol reserves the right to modify its product offerings and discontinue products without prior notice, subject to accepted orders and applicable law.

16. Wholesale Accounts

Wholesale pricing and restricted website features are available only to approved accounts.

Cestol may require business verification, resale documentation, or other information before approving wholesale access.

Wholesale customers agree to provide accurate business information and maintain current account details.

Cestol may deny, suspend, or terminate wholesale privileges for legitimate business reasons, including fraudulent information, misuse of pricing, nonpayment, or violation of these Terms.

Wholesale account approval does not establish credit privileges, territory exclusivity, or guaranteed product availability.

17. Product Information & Pricing

Cestol makes reasonable efforts to display accurate product descriptions, specifications, dimensions, and pricing.

However, occasional errors may occur.

Cestol may correct website errors and, where legally permitted, cancel orders affected by material pricing or product information errors before fulfillment.

If payment has been collected for a canceled order, the applicable amount will be refunded.

Prices may change without notice for future orders.

Applicable taxes, shipping, freight, and special handling charges may be added during checkout or quotation.

18. Order Acceptance

Submitting an order does not automatically guarantee acceptance.

An order becomes accepted when Cestol confirms acceptance or begins fulfillment, unless a different acceptance process is specified.

Cestol may decline orders for legitimate reasons, including:

Product unavailability
Unverified account information
Suspected fraud
Inaccurate pricing
Unsupported production specifications
Copyright or legal concerns

Payments collected for orders that Cestol declines will be refunded as required by law.

19. Custom Printing Orders

Custom printing orders are manufactured according to customer-provided artwork and approved specifications.

Customers are responsible for reviewing:

Artwork files
Dimensions
Orientation
Cropping
Material selection
Finishing
Quantity
Delivery requirements

Production may begin after payment and required approvals are received.

Custom orders are subject to Cestol's separate Custom Printing Policies and any applicable written quotation.

20. Artwork Copyright & Intellectual Property

Customers represent that they own or have permission to reproduce all artwork, photographs, logos, and designs submitted for printing.

Cestol reserves the right to reject orders involving suspected infringement or unauthorized reproduction.

Customers retain their rights to their submitted artwork.

Cestol receives only the limited permissions reasonably necessary to fulfill the authorized order, unless otherwise agreed in writing.

21. Cestol Website Content

Unless otherwise indicated, Cestol's original website content, branding, logos, product photography, written descriptions, and proprietary designs are owned by Cestol or used under authorization.

Users may not reproduce, distribute, commercially exploit, or republish protected Cestol content without appropriate permission.

This provision does not restrict rights provided by applicable law or separate written agreements.

22. Payments & Billing

Payment is required according to the terms displayed at checkout or specified in an approved quotation.

Cestol may accept payment through authorized third-party processors.

Wholesale credit terms, if available, must be approved separately in writing.

Customers are responsible for providing accurate billing information and paying applicable charges.

Cestol may suspend future order processing for overdue accounts, subject to applicable agreements and law.

23. Shipping, Freight & Pickup

Shipping and delivery availability depend on product type, dimensions, quantity, and destination.

Oversized artwork and wholesale orders may require specialized freight services.

Delivery estimates are not guaranteed unless expressly agreed in writing.

Customers are responsible for providing accurate shipping information and promptly reporting delivery problems.

Detailed shipping requirements are governed by Cestol's Shipping & Freight Policy and the applicable order agreement.

24. Returns, Refunds & Cancellations

Custom-made products are generally final sale once production begins.

Customers may request cancellation before production begins, subject to any disclosed, nonrecoverable costs already incurred.

Products that are defective, damaged, or manufactured incorrectly will be reviewed under Cestol's Returns, Refunds & Damage Claims Policy.

Nothing in these Terms limits remedies that cannot legally be excluded.

25. Product Colors & Manufacturing Variations

Digital product images are intended to represent artwork as accurately as reasonably possible.

Actual printed colors may vary because of monitor settings, materials, printing processes, lighting, and surface finishes.

Minor variations in handcrafted canvas finishing and other manufacturing characteristics are normal.

Products must nevertheless substantially conform to the agreed specifications and applicable quality requirements.

26. Prohibited Website Activities

Users may not:

Attempt unauthorized access to accounts or systems.
Interfere with website security or functionality.
Submit fraudulent orders.
Use stolen payment information.
Upload unlawful or infringing materials.
Misrepresent wholesale eligibility.
Scrape or commercially reproduce protected website content without authorization.
Use the website for unlawful purposes.

Cestol may restrict access or take other lawful action in response to violations.

27. Third-Party Services

Cestol may use third-party platforms for website hosting, payments, shipping, communications, and related operations.

Certain services may be subject to additional third-party terms.

Cestol is not responsible for independently operated third-party services beyond obligations imposed by applicable law or agreements.

28. Warranty Disclaimer

Cestol strives to provide accurate website information and professionally manufactured products.

The website and its informational content are provided on an as-available basis.

To the extent permitted by law, Cestol disclaims warranties concerning uninterrupted website availability or error-free website operation.

This provision does not eliminate express product warranties or warranties and consumer rights that cannot legally be disclaimed.

29. Limitation of Liability

To the extent permitted by applicable law, Cestol shall not be liable for indirect or consequential damages arising solely from website interruptions, ordinary service delays, or misuse of the website.

This limitation does not exclude liability for fraud, willful misconduct, or other liability that cannot legally be limited.

Product-related remedies remain subject to applicable law and any controlling written agreement.

30. Indemnification

To the extent permitted by law, commercial customers agree to indemnify Cestol against third-party claims arising from their unauthorized use of copyrighted artwork, unlawful submitted materials, or intentional misuse of the website.

This obligation does not apply to losses caused by Cestol's own unauthorized conduct or misconduct.

31. Governing Law

These Terms and Conditions are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

To the extent legally permitted, disputes arising from these Terms shall be brought before a court of competent jurisdiction in Seminole County, Florida.

32. Changes to Terms

Cestol may revise these Terms and Conditions from time to time.

Changes will be posted on Cestol.com with an updated date.

Revisions will apply prospectively unless otherwise agreed or permitted by law.

Material changes affecting accepted orders will not automatically replace previously agreed order terms.

33. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.

34. Contact Information

For questions about this Privacy Policy, Website Terms and Conditions, or Cestol services, contact:

CESTOL
1640 Oviedo Mall Blvd.
Oviedo, FL 32765
Website: https://www.cestol.com

Customers may also use the contact form available on our website.

CESTOL — Not Just Art. A Statement.