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CUSTOM PRINTING & WHOLESALE PRODUCTION POLICIES

Not Just Art. A Statement.

Cestol | Custom Printing & Wall Art Manufacturing
1640 Oviedo Mall Blvd.
Oviedo, FL 32765
Website: www.cestol.com

Effective Date: November 12, 2026

1. GENERAL POLICY

Cestol provides professional custom printing and wall art production services for individual customers, artists, photographers, galleries, interior designers, businesses, and approved wholesale accounts.

Our custom printing services include:

  • Stretched canvas wall art

  • Aluminum prints

  • Acrylic prints

  • Custom sizes and special production orders

  • Artist reproductions and limited-edition collections

  • Wholesale and bulk production

All custom printing orders are produced according to the customer's approved specifications, submitted artwork, selected materials, and available production capabilities.

By placing an order, the customer agrees to the policies outlined below.

2. ARTWORK SUBMISSION & FILE REQUIREMENTS

Customers are responsible for providing digital artwork suitable for professional printing.

Accepted File Formats

  • JPG or JPEG

  • PNG

  • TIFF

  • PDF

  • Other professional formats upon approval

Artwork Quality Requirements

  • High-resolution artwork is recommended, preferably 300 DPI at the intended print size.

  • Lower-resolution files may be accepted after evaluation.

  • Artwork must have appropriate dimensions and proportions.

  • Images should be free of unwanted watermarks, compression artifacts, and visible defects.

  • Customers must identify any required cropping, borders, or special positioning.

Cestol may evaluate submitted artwork and advise customers of potential quality concerns.

Cestol is not responsible for poor printing results caused by low-resolution images, compression, incorrect proportions, or defects already present in customer-supplied files when those limitations have been disclosed and accepted.

Artwork Editing

Cropping, resizing, background removal, color correction, image restoration, and other editing services may involve additional charges.

Any additional editing fees will be communicated before the work begins.

3. COLOR ACCURACY & PRINTING VARIATIONS

Cestol uses professional printing equipment and materials to produce consistent, high-quality prints.

However, exact color matching cannot be guaranteed.

Customers acknowledge that:

  • Computer monitors and mobile devices may display colors differently from printed artwork.

  • Canvas, aluminum, and acrylic have different surface characteristics and color appearances.

  • Glossy, matte, metallic, and textured finishes may affect perceived color.

  • Minor variations in brightness, contrast, saturation, and tone may occur.

  • Reorders may exhibit slight variations between production batches.

For color-sensitive projects, customers may request a physical printed proof for an additional charge.

An approved physical proof will serve as the agreed color reference, subject to reasonable production tolerances.

Minor color differences within normal printing tolerances are not considered manufacturing defects.

4. STRETCHED CANVAS PRINTING POLICY

Cestol produces custom stretched canvas artwork using professional printing materials and equipment.

Standard Canvas Specifications

  • Premium 300 GSM canvas

  • Durable latex ink printing

  • Professional wooden stretcher bars

  • Hand-stretched finishing

  • Gallery-wrap presentation

  • Hanging hardware as specified in the order

Unless otherwise requested and approved, gallery-wrap canvas may include mirrored or extended image edges.

Customers must consider that portions of the artwork may wrap around the sides of the canvas.

Important subjects, text, signatures, and other critical details should remain within the visible front area.

Cestol is not responsible for important image elements being wrapped, cropped, or repositioned when the customer has approved the final layout.

Minor variations in canvas tension, corner folds, and material texture are normal characteristics of handcrafted stretched canvas products.

5. ALUMINUM PRINTING POLICY

Custom aluminum prints are available subject to material availability, minimum quantities, and production approval.

Aluminum printing may include different surface treatments, coatings, and mounting systems.

Customers acknowledge that:

  • Metallic surfaces may influence image brightness and color appearance.

  • Minor surface reflections and variations are normal.

  • Aluminum may develop scratches, dents, or bends if improperly handled.

  • Hanging hardware and mounting specifications must be confirmed before production.

Any required protective coating, mounting system, or specialty finish must be included in the approved order.

Aluminum prints should be handled carefully and cleaned only with methods appropriate for the selected finish.

6. ACRYLIC PRINTING POLICY

Custom acrylic printing is available by special quotation and subject to production approval.

Acrylic artwork may offer a glossy, high-depth appearance but requires careful handling.

Customers acknowledge that:

  • Acrylic surfaces may scratch if cleaned or handled improperly.

  • Reflections and glare are normal characteristics.

  • Acrylic can crack or break if dropped or subjected to excessive pressure.

  • Thickness, backing, mounting hardware, and edge finishing must be specified in the order.

Acrylic prints must be inspected promptly upon receipt or pickup.

Special packaging, protective materials, and shipping arrangements may be required for an additional cost.

7. CUSTOM PRINTING FOR ARTISTS & PHOTOGRAPHERS

Cestol welcomes professional artists, photographers, illustrators, designers, and other creative professionals seeking reproduction services.

Artwork Ownership

Artists and copyright owners retain ownership of their original artwork and intellectual property.

Purchasing printing services from Cestol does not transfer artwork ownership or copyright to Cestol.

Cestol does not acquire reproduction, resale, distribution, or marketing rights to customer artwork except as expressly authorized in writing.

Printing Authorization

By submitting artwork, the customer confirms that they:

  1. Own the necessary rights to reproduce the artwork; or

  2. Have obtained appropriate authorization from the copyright owner.

Customers must provide evidence of authorization upon reasonable request.

Cestol reserves the right to reject artwork when ownership or reproduction rights are uncertain.

Artist Reproduction Services

Artists may order:

  • Individual reproductions

  • Limited-edition prints

  • Open-edition prints

  • Gallery collections

  • Exhibition artwork

  • Wholesale quantities

  • Special sizes and finishes

Edition numbering, certificates of authenticity, artist signatures, and special packaging are available only when expressly included in the quotation at the artist's expense.

Cestol does not independently authenticate artwork, verify edition limits, or certify the originality of submitted work.

Artist Confidentiality

Cestol will not intentionally sell, distribute, license, or reproduce artist-submitted artwork for unrelated commercial purposes without written authorization.

Artwork will not be added to Cestol's commercial catalog or advertising without the artist's permission in writing.

Artwork Reproduction Restrictions

Cestol may refuse requests involving suspected copyright infringement, unauthorized reproductions, or other unlawful content.

8. WHOLESALE & BULK ORDER POLICY

Cestol provides custom printing services for approved wholesale customers, including:

  • Furniture retailers

  • Art galleries

  • Interior designers

  • Home décor retailers

  • Hotels and hospitality businesses

  • Commercial decorators

  • Distributors

  • Professional artists and photography businesses

Wholesale Account Approval

Wholesale pricing is available only to approved business accounts.

Cestol may request business information, resale documentation, or other verification before granting wholesale privileges.

Wholesale Pricing

Wholesale prices are determined by:

  • Product type

  • Print dimensions

  • Order quantity

  • Material and finishing requirements

  • Packaging

  • Special handling

  • Delivery requirements

Written quotations are required for custom wholesale production.

Minimum Order Quantities

Minimum order quantities may apply to aluminum, acrylic, specialty materials, and certain production sizes.

Cestol reserves the right to establish or modify minimum quantities before accepting an order.

Wholesale Artwork Approval

Wholesale customers must approve the following before production:

  • Artwork files

  • Print dimensions

  • Material selection

  • Quantity

  • Cropping and orientation

  • Finishing and mounting

  • Shipping or pickup arrangements

Once production begins, changes may result in additional charges or require a new order.

Repeat Wholesale Orders

Customers are responsible for confirming that previously approved specifications remain accurate.

Reorders may be subject to updated pricing, material availability, and production schedules.

9. PAYMENT POLICY

Retail Custom Orders

Full payment is required before production begins unless Cestol agrees otherwise in writing.

Wholesale Orders

Payment terms are established through approved wholesale quotations or written account agreements.

Cestol may require full payment or a deposit before beginning custom production.

Any remaining balance must be paid according to the agreed payment terms.

Orders may be placed on hold if required payments are not received.

Applicable sales taxes and shipping charges will be added unless a valid exemption applies.

10. PRODUCTION TIMES

Standard Custom Canvas Orders for Retail Customers or Small Orders

Estimated production time is 3–5 business days after receipt of payment, production-ready artwork, and any required approvals.

Aluminum, acrylic, wholesale, oversized, and specialty orders may require additional production time.

Wholesale orders for large quantities will require additional time anfd will be stated in the quote

Production estimates may change due to:

  • Material availability

  • Order volume

  • Equipment maintenance

  • Artwork corrections

  • Custom finishing

  • Holiday schedules

  • Shipping arrangements

Production time does not include transit time.

Delivery dates are estimates unless a specific guaranteed deadline is expressly accepted in writing.

11. CANCELLATION & ORDER CHANGES

Customers may request cancellation before production begins.

If production has not started, Cestol may approve cancellation and refund payment, less any disclosed, nonrecoverable design, proofing, or special-order costs already incurred.

Once printing, material preparation, fabrication, or other custom production begins, orders cannot ordinarily be canceled or refunded.

Changes requested after production begins may require additional charges.

Wholesale orders involving specially purchased materials or reserved production capacity may be subject to additional cancellation conditions stated in the quotation.

12. RETURNS, REFUNDS & REPRINTS

All custom printed products are manufactured according to customer specifications.

Custom-made products are generally final sale and are not eligible for returns or refunds due to a change of mind.

Cestol will review claims involving:

  • Incorrect dimensions

  • Incorrect artwork printed by Cestol

  • Incorrect materials

  • Significant manufacturing defects

  • Printing errors attributable to Cestol

  • Damage occurring before customer pickup

If Cestol determines that a qualifying production error occurred, Cestol may offer an appropriate correction, replacement, reprint, or refund.

This policy does not limit any rights or remedies required by applicable law.

The following are generally not considered manufacturing defects:

  • Approved cropping or layout

  • Minor color variations

  • Low-resolution artwork defects disclosed before printing

  • Normal canvas texture

  • Normal surface reflections

  • Damage caused by improper handling or installation

13. ORDER INSPECTION & CLAIMS

Customers should inspect all printed products at pickup or immediately upon delivery.

For in-store pickup, customers are encouraged to examine the product before leaving.

For shipped orders, visible damage should be photographed before packaging is discarded.

Recommended Claim Periods

  • Retail custom orders: within 5 business days after receipt.

  • Wholesale orders: within 5 business days after delivery.

  • Shipping damage: report as soon as discovered, preferably within 48 hours. Photos of damaged boxes and product must be provided according to FedEx's claim policies.

Claims should include the order number, photographs, and a description of the issue.

Cestol may request additional information or inspection of the original product before authorizing a replacement.

These reporting periods are intended to facilitate prompt investigation and do not eliminate rights provided by law.

14. SHIPPING, DELIVERY & PICKUP

Cestol offers local pickup at its Oviedo, Florida location.

Shipping and delivery services may be available depending on the product, size, quantity, and destination.

Shipping charges are calculated separately unless expressly included in the quotation.

Oversized canvas, aluminum, acrylic, and bulk wholesale orders may require freight or palletized shipping.

Customers are responsible for providing accurate delivery information.

For freight shipments, recipients should inspect packaging and note visible damage on the delivery receipt before signing whenever possible.

Customers must retain damaged packaging and supporting photographs until a claim is resolved.

Shipping-related remedies will depend on the circumstances, applicable law, and the agreed shipping terms.

15. CUSTOMER ARTWORK STORAGE & FILE RETENTION

Cestol may temporarily retain submitted artwork files for production, quality control, and convenient reordering.

Proposed standard retention period: 90 days after order completion.

File retention beyond this period is not guaranteed.

Customers are responsible for maintaining their own original artwork and backup copies.

Cestol does not provide permanent digital storage or archival services unless separately agreed in writing.

Customer files will not be intentionally shared with unrelated third parties except as necessary to fulfill the order, as authorized by the customer, or as required by law.

16. ARTWORK COPYRIGHT & CUSTOMER RESPONSIBILITY

Customers are responsible for ensuring that all submitted artwork, photographs, logos, and other materials may lawfully be reproduced.

This includes obtaining any necessary permissions for copyrighted works, trademarks, and protected third-party materials.

Customers must not submit artwork for reproduction in violation of applicable law.

Cestol reserves the right to request proof of authorization, decline an order, or suspend production when legal concerns arise.

To the extent permitted by law, commercial customers agree to indemnify Cestol against third-party claims arising from infringement caused by materials they submitted without appropriate authorization, except to the extent caused by Cestol's own misconduct or unauthorized use.

17. CUSTOM ARTWORK DESIGN & MODIFICATION

Additional services will incur an additional fee and may include:

  • Artwork resizing

  • Background removal

  • Image restoration

  • Color correction

  • Graphic design

  • Artwork composition

  • Custom layouts

  • Specialty finishing

Design and editing charges must be approved before work begins.

Customers are responsible for reviewing and approving the final design proof.

After approval, revisions may require additional charges.

Unless otherwise agreed in writing, payment for design services does not automatically include delivery of editable source files or transfer of Cestol-owned design copyrights.

18. WHOLESALE QUALITY STANDARDS

Cestol aims to maintain consistent professional manufacturing standards.

Quality control may include:

  • Print inspection

  • Color and image review

  • Material inspection

  • Canvas stretching inspection

  • Surface and edge inspection

  • Hardware verification

  • Packaging inspection

Normal variations inherent in printing materials and handcrafted finishing are acceptable unless they exceed the agreed product specifications.

For wholesale orders, Cestol may provide an approved production sample before manufacturing large quantities.

19. SPECIAL ORDERS & CUSTOM MATERIALS

Nonstandard sizes, specialty materials, custom mounting, and other special requirements must be approved before production.

Additional charges may apply for:

  • Special material procurement

  • Oversized printing

  • Nonstandard fabrication

  • Specialty finishes

  • Custom packaging

  • Rush production

  • Special freight handling

All charges and material requirements will be disclosed through the quotation or order confirmation.

20. PRODUCT CARE & HANDLING

Customers should handle printed products carefully.

Canvas

Avoid excessive moisture, direct contact with heat sources, denting from pressure on the canvas, and abrasive cleaning materials.

Aluminum

Avoid sharp objects, excessive bending, and harsh cleaning chemicals. 

Acrylic

Use soft microfiber cloths and cleaning products appropriate for acrylic. Avoid abrasive cleaners and materials that may scratch the surface.

All artwork should be installed using appropriate mounting hardware and suitable wall anchors.

Cestol is not responsible for damage caused by improper installation, unsuitable mounting surfaces, or misuse, except where applicable law provides otherwise.

21. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Cestol's liability for a defective custom printed product will be limited to the remedies available under these policies and applicable law.

Cestol is not responsible for indirect or consequential business losses resulting from ordinary production delays or customer-supplied artwork problems, except where such limitations are prohibited by law.

Nothing in these policies excludes liability that cannot legally be excluded.

22. POLICY ACCEPTANCE

By placing a custom printing order with Cestol, the customer acknowledges that they have been provided access to these policies and agree to the applicable terms.

For wholesale and commercial custom orders, Cestol may require written acceptance of the quotation, approved specifications, and production terms before beginning manufacturing.

Any special terms expressly agreed upon in a signed wholesale agreement will control in the event of a conflict with these general policies.

CESTOL
Not Just Art. A Statement.

1640 Oviedo Mall Blvd.
Oviedo, FL 32765
www.cestol.com

Professional Custom Printing | Artist Reproductions | Wholesale Wall Art Manufacturing

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© 2026 Cestol All rights reserved.