Frequently Asked Questions
Cestol is an online platform which provides individuals and organizations with access to an extensive content library to explore, discover and learn from through membership programs. Cestol offers three levels of memberships; a Standard membership, an Advanced membership and a Professional membership.
The Standard Membership gives users unlimited access to our extensive library of eBooks, Journals & Articles, as well as essential document templates. Users under this membership can access all categories of eBooks including but not limited to Action and Thrillers, Mystery and Crime, Romance, Fiction and Fantasy among many more. This membership is best suited for Avid Learners keen to take their personal development skills to the next level.
The Advanced Membership gives Cestol users unlimited access to all categories of Scholarly Books in addition to everything offered in the Standard Membership. Content categories available under the Advanced Membership include; Business & Economics, Medicine, Engineering, Computer Science, Law, Physical and Social Sciences, among many more. This membership is best suited for Scholars studying all disciplines.
The Premium Membership on the other hand gives users unlimited access to Cestol's entire premium content library. Under this membership, one can explore and learn from extensive content that spans all professions, from Business Management to Entrepreneurship, Professional Engineering to Medicine and Law, Energy Management to Architecture and Construction Management, Journalism & Media Production, and many more. This membership is best suited for Professionals who's main goal is to become experts in whatever they practice.
Cestol's Premium Membership Plans can be accessed by going to our Subscription Page.
To register for the Cestol premium membership program, head over to cestol.com and click the Sign Up button located on the top right-hand corner of the screen.
You will be taken to our Subscription Page where you can select your preferred membership plan. Click Start My Free Month at the bottom of your selected plan to get started with your thirty (30) days free trial period.
To retrieve your Cestol password:
- Navigate to the Login Page.
- Click on 'Forgot Password' and you will be prompted to enter your username or the email address associated with your Cestol account. Fill the math question and click Request Password Reset.
You'll receive an email with your user name and instructions to reset your password soon. For security reasons, the link to reset your password will expire in four hours.
If you don't receive the email from us shortly, be sure to check your spam and junk folders for a message from email@example.com.
Cestol users with individual accounts can change their password through their cestol account settings.
If you wish to change your password:
- Sign in to My Account.
- Navigate to the bottom of the page and click Change Password.
- Enter your new password and confirm it.
- Click Update Password to confirm the changes.
Note: If your cestol.com subscription is part of group membership, and your organization pays for and manages your subscription, you may need to contact your account's administrator to change your password.
Absolutely! When you enter or update your payment information with Cestol, that data is transmitted securely over SSL encryption. Whether you pay via PayPal, VISA or MasterCard, your information is secured and encrypted to protect your data whenever you choose to make a purchase with us.
Your payment information is only ever stored by PayPal, - our Credit Card processing service provider. Cestol does not store any of your Credit Card details directly on Cestol's servers. We know your information is valuable and requires the utmost care. We want you to know you're safe on Cestol.
If you have any questions, concerns, or troubles with completing a purchase transaction on Cestol, please contact Cestol support for assistance. There's nothing more valuable to us than making sure your money is secure and your purchase works properly so don't hesitate about contacting us with any payment issue you might be encountering, we're always happy to be of help to you.
Yes. All first-time Cestol users are granted unlimited access to their Premium Membership of choice for thirty (30) days. This gives users an opportunity to interact with all their preferred content categories before deciding what works best for them and the membership plan that would best serve their needs.
Users are at liberty to cancel their membership and opt-out of the Cestol Platform anytime before the expiry of their free trial period at no cost whatsoever.
However, upon expiry of the trial period, Cestol automatically starts billing the user account on a monthly basis until when membership is cancelled.
Please go to our Subscription Page to find out more.
Yes. Your premium membership will renew automatically when your free trial period expires and you will be billed KSh 349, KSh 499 or KSh 699 for our Standard, Advanced and Premium Membership level, respectively.
Membership renewal takes place within 24-hours prior to the end of the current period and continues for as long as your subscription remains active. It is a monthly recurring payment which you can cancel anytime if you wish to stop it from being renewed automatically. For guidelines on how you can cancel your Cestol premium membership, navigate to our Membership Cancellation Page.
As much as you can! Here at Cestol we strive to provide the most comprehensive content catalog to all our users. We might not always guarantee the immediate availability of any specific title, but our users can always enjoy an unlimited access to Cestol's premium content each month. Cestol does not limit how much content a user is able to access within a specific content library. We let users decide for themselves.
Of course! After cancellation, your premium membership will stay active for the remainder of the time you've last paid for. When this time is up, your account will revert to its free features. You’ll still have access to your personalized profile and Cestol’s vibrant community of explorers even without a paid membership with us, and you'll be able to purchase a new premium membership any time to restore access to Cestol's extensive premium content library.
Thousands! Hundreds of thousands of titles, quite literally! And better yet, more and more content is added to the Cestol Platform all the time. The service includes a plethora of featured titles, top-picks, best-sellers and new releases in every library content category and this ensures there's new and exciting content to explore and discover every single day.
But don't just take our word for it, go to cestol.com and dive right into our ever-expanding content collection and see for yourself!
Yes. Cestol is a fully responsive platform. This implies that it will automatically adjust itself to fit the size of your screen, whether you're accessing it via a desktop browser or on PC, a tablet or even a smartphone. Put simply, you can use Cestol across all your devices and user experience will still be great.
To delete you Cestol Account:
- Make sure you've logged into cestol.com with the username of the account you’d like to delete.
- Click on the user icon in the upper right-hand corner and navigation menu and select "Account Settings".
- Scroll down to the bottom of the Account Settings page.
- Select the "Delete My Account" on the bottom left of the page and follow the onscreen prompts.
Note: If you have an active subscription, you will not be able to delete your account without first canceling your subscription and allowing it to expire.
We’d love to hear from you about that prospect! Thank you in advance for showing your interest in putting your content up on Cestol. Check out our Publishing Page to learn more and to get in touch with us.
To include new content in Cestol's premium membership program, you're required to publish such content with the distributor of your choice and it'll automatically be distributed to Cestol if you've opted to have it published with us.
Please take note that the Files Upload Page on Cestol cannot be used to add content to our premium service, so you should not upload your content that way. However, Cestol is a great platform to share free supplementary material - essays, letters to fans, flyers for upcoming book signings, just to mention a few.
At Cestol, we acknowledge that authors play a critical role in our model by creating great content which our users can access, explore and learn from, just by paying a low monthly fee.
We empower our authors to continue doing what they do best by adequately compensating them whenever their content gets consumed on Cestol's premium membership platform. Cestol has binding contracts and agreements with our authors and publishers which explains how revenue earned by Cestol from monthly membership fees is paid to the original content creators and owners every time a user consumes their content on the Cestol Platform.
Sharing content on the Cestol Platform grants all our authors more visibility in a much larger audience of scholars, professionals as well as avid learners. Content posted on Cestol almost always guarantees visibility, access and usage to hundreds of thousands of consumers.
Everyone with an active Cestol membership can seamlessly go from title to title, and this gives authors a greater chance of their content being consumed while still being fully compensated for their work! That way, Cestol offers a win-win situation for both our users, who have unlimited access to all titles available in their memberships, as well as our authors as they enjoy a large audience of content consumers waiting for the next great book, magazine or article to dive into.
The best way to be certain content has been uploaded by the original author or through one of our publishers is to take a look at the author's profile on Cestol. Verified authors and publishers will have a verified badge above their name on their profile. These badges are the stamp of approval that all of their content is published and endorsed by the author or publisher.
That, however, does not imply that all content without a badge is on the Cestol Platform without the author's permission or illegally; Cestol is abundant with self-published content or content that is in the public domain as well. The uploading user profiles may not have the "Author" badge, but that doesn't mean that their files were illegally uploaded onto the site.
Whenever a Cestol premium membership user consumes a certain percentage of your content, you get paid as if you had sold that content in a retail store. But there’s more to your royalty terms than this. Cestol has signed content distribution agreements and contracts with each of our publishing partners, and we recommend that you direct questions about specific payment terms to the distributor you've chosen to publish with.
As part of Cestol's premium membership program, your content is available in its entirety for premium users to consume. Each user pays a monthly fee for that access. If you're a premium user yourself, you'll be able to access your own content in full as well as several other users, but individuals or organizations who have not yet joined Cestol will see only short previews of the content so they can make an informed decision regarding purchasing a particular membership. To see what your content looks like to non-members, just log out of Cestol and view the content again from outside the platform.
Your content sales records on Cestol are updated on a regular basis and you can find the information on the number of sales through your distributors' reporting system. You will, therefore, need to contact the company you've used to publish your content on Cestol to obtain the report.
Cestol is currently not including erotic content through its membership service. Hence, if your content is entirely erotic fiction, you can still share them for free on Cestol, but your content will not be available for premium members to consume.
Cestol supports creativity by our authors and content creators. As such, Cestol has put in place clearly defined measures and guidelines aimed at preventing copyright and intellectual rights infringement on the Cestol Platform.
Cestol responds swiftly to legally valid notices of alleged copyright infringement that meets or exceeds the criteria defined in 17 U.S.C. Section 512(c)(3), also known as the Digital Millennium Copyright Act (DMCA) of 1998. In addition, we terminate without notice the accounts of users that we determine are repeat infringers based on a “three-strikes” policy.
Please visit our Copyright Policy Page to learn more about how Cestol helps protect content from copyright infringement, including the procedure for reporting copyright infringement notices.
If you have questions that aren't covered here or in our other FAQs concerning the authenticity and/or legality of content available on the Cestol Platform, or if you have questions on how the Cestol Premium Membership works, please contact Cestol support for help.
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